These Terms of Business set out the basis on which Platform 5 Ltd, a private limited company registered in England and Wales with company number 17283441 and registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, supplies access to the IntegrityAI platform, including the Frank AI compliance reviewer. Platform 5 Ltd is registered with the Information Commissioner's Office under registration number ZC177327.
1. About IntegrityAI and Frank
IntegrityAI is a software platform operated by Platform 5 Ltd. Frank is the AI compliance reviewer available within the IntegrityAI platform. Frank supports compliance teams by reading uploaded client file documents, checking them against selected compliance criteria, and producing a written review report for human consideration. Frank does not make final compliance decisions, approve advice, provide regulated financial advice, or replace the customer's own professional judgement, supervisory controls, compliance procedures, or regulatory responsibilities.
2. Services
The services comprise access to the IntegrityAI platform, file upload functionality, AI-assisted file review by Frank, OCR processing where applicable, generation of RAG-rated review outputs, prioritised remedial findings, audit trail functionality, and downloadable reports in Word or PDF format where available.
3. Subscription, cancellation and usage credits
Subscriptions are provided on a monthly rolling basis with no minimum tie-in period unless otherwise agreed. Payment is taken at the end of each monthly billing cycle, with the billing cycle commencing from the date agreed in the contract. The subscription fee is a flat monthly charge based on the customer's pricing tier and is payable regardless of the number of review credits consumed, up to the agreed credit allowance for that tier. The customer may cancel before the next billing date to stop renewal for the following subscription period.
Each successfully processed file review will use one review credit. If a customer completes a review and later reprocesses the file because additional documents or files have been added, the reprocessed review will count as a separate review and will use a further review credit. If a review fails due to a platform processing failure and no usable review output is produced, no review credit will be used.
4. Customer responsibilities
The customer is responsible for ensuring that it has lawful authority to upload documents and personal data, that uploaded material is accurate and complete, that suitably qualified personnel review outputs, and that all regulatory and compliance decisions are made by the customer.
5. Security and hosting
Platform 5 Ltd applies reasonable technical and organisational measures to protect customer data. All client data is stored and processed exclusively within the UK, in the AWS Europe (London) region (eu-west-2). No client data is transferred to or processed in any other geographic region.
6. Limitation of responsibility
Frank's outputs are intended to assist human reviewers and may contain errors or omissions. Platform 5 Ltd does not guarantee that all compliance issues will be identified. The customer remains responsible for all regulatory compliance and decisions.
7. Contact
Questions should be sent to: info@integrityai.uk